Shipping policy

Production and Shipping Locations: We procure items close to the delivery address whenever possible. This approach reduces shipping distances and carbon emissions, making the process more sustainable.

Shipping Options: Most items are shipped using standard services. Standard shipping typically takes 10-20 business days for domestic orders, while international shipping may take 15-20 business days.

Order Tracking: We can track most orders and can update you on your shipment status. Contact us if you wish to be informed about your deliveries.

Customs and Duties: For international shipments, customers are responsible for any customs fees, taxes, or tariffs that may apply based on local regulations. We advise customers to be aware of potential additional costs when ordering internationally.

Packaging and Handling: Our suppliers prioritise effective packaging to ensure that all products arrive in good condition. We utilise a network of production and logistics partners to maintain high standards of quality and efficiency in shipping.

Customer Support: In case of delays or issues with shipments, We can contact our suppliers' support team for assistance. They will strive to resolve any problems promptly to ensure customer satisfaction.